As everyone knows, it’s not just hardware that can cause problems. Within any IT infrastructure a complex variety of software applications and utilities combine together to give you the resources you need to manage your business.
Features specific to our Software Support Agreements include:
- Telephone Support as standard
- Secure, remote connection to your system
- Escalation to Site
- Remote troubleshooting should a problem occur
- Remote fixes where possible
Our Hardware and Software Support Agreements can be taken independently but many of our clients choose a combination of hardware and software support giving them the peace of mind that whatever the issue, Frugal IT will resolve it as soon as possible and within the agreed SLA.