Software Support

As everyone knows, it’s not just hardware that can cause problems. Within any IT infrastructure a complex variety of software applications and utilities combine together to give you the resources you need to manage your business.

Software Support

Features specific to our Software Support Agreements include:

• Telephone Support as standard
• Secure, remote connection to your system
• Escalation to Site
• Remote troubleshooting should a problem occur
• Remote fixes where possible

Our Hardware and Software Support Agreements can be taken independently but many of our clients choose a combination of hardware and software support giving them the peace of mind that whatever the issue, Frugal IT will resolve it as soon as possible and within the agreed SLA.